Refund Policy

At SHIMYA jewelry, we strive to provide our customers with the highest quality jewelry. However, we understand that there may be instances where you need to return or exchange your purchase. This refund policy outlines the guidelines and procedures for returning or exchanging items purchased from our store.

Returns

We offer a 14-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, please ensure that all tags and labels are intact.

To initiate a return, please contact us at info@byshimya.com Our customer service team will guide you through the process and provide you with a returnform. Please note that returns sent without prior authorization will not be accepted.

You must pay the return shipping costs yourself.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please be aware that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you wish to exchange your purchase for a different item, we recommend initiating a return as outlined above and placing a new order for the desired item. This will ensure the fastest processing and delivery of your new item.

Exceptions

While we strive to accommodate all returns, there are certain items that are non-returnable. These include custom products, sale items, and gift cards. If you have any questions or concerns about the eligibility of your item for return, please contact our customer service team.

European Union 14 Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions apply as mentioned above, including the item being unworn, unused, and in its original packaging. Please contact us within the specified timeframe to initiate the return process.

If you have any further questions or require assistance with your return or exchange, please don't hesitate to contact us at info@byshimya.com. Our dedicated customer service team is here to help.