FAQ

1. What materials are SHIMYA jewelry made of?

Some of our SHIMYA jewelry is crafted with high-quality 925 sterling silver, ensuring durability and long-lasting shine. Others are made of Stainless steel, this does not discolour and can be worn while showering, swimming or exercising. 

2. Are the zircon stones in SHIMYA jewelry genuine?

Yes, the zircon stones used in SHIMYA jewelry are genuine and carefully selected for their brilliance and clarity.

3. How do I care for my SHIMYA jewelry?

To keep your SHIMYA jewelry looking its best, we recommend storing it in a cool, dry place and avoiding direct contact with perfumes, lotions, and chemicals. You can clean your jewelry with a soft cloth or a mild jewelry cleaner. You can read our care instructions for more information.

4. Can I return or exchange my SHIMYA jewelry?

Yes, we offer a 17-day return policy. If you are not satisfied with your purchase, you can contact us within 14 days of receiving your item to request a return or exchange. Please note that the item must be in its original condition, unworn or unused, with tags and in its original packaging. Read our refund policy for more information.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.